1. DexterPay & App Charges
DexterPay may place a temporary $25 pre-authorization hold on your card when you pay directly through the app. This is not usually your final charge. Your bank or card provider handles the final amount, and the charge is typically adjusted to reflect the machines you actually used.
To avoid the $25 hold, use Preload Funds. This option is located near the bottom of the DexterPay app. Add only the amount you need, then use that balance to start your machines — no pre-authorization hold applies when paying from a preloaded balance.
If a washer or dryer was started after the cutoff time (8:45 PM for washers, 9:45 PM for dryers), an automatic after-hours fee applies. This is clearly posted in the store and on this page.
If you believe this was an error, contact us.
Download DexterPay, create your account, and select Bennett Valley Laundromat using location number #6198.
Then enter the machine number shown on the DexterPay sticker, choose your cycle, pay, and start the machine.
Don't forget to validate your email after creating your account.
Yes. After signing up, check your email inbox for the DexterPay verification link. You may need to verify your email before you can log in or start a machine.
If the DexterPay service is down, coins are the only payment option until it's restored. Use cash at the change machines in the store to get coins.
Note: there is no way to pay by card directly on the machines. Our machines accept coins or the DexterPay app only.
This usually means your bank flagged the card as stolen or your card was recently replaced. The DexterPay app locks the account when that happens.
To fix it:
- Contact us with the email address you used to create your DexterPay account.
- We will contact DexterPay to reset your account. Resets happen within 24 hours on weekdays. Weekend requests may take longer.
- Once reset, delete the old card from the app and add your new card before using DexterPay again. Leaving the old card in will lock it again.
In the meantime, coins are the only payment option — there is no card payment directly on the machines.